Frequently Asked Questions

Are you an online only business or can I come to your premises, browse and buy direct?

We aren’t online only, we do have a premises in Maidenhead Berkshire and customers are welcome to either use our “Click & Collect” service, or visit us and buy direct. We don’t have a shop front in the conventional sense, it’s more of a warehouse but most of our products are available to see.

Are you open at Weekends?

We are open most Saturdays from 9am till 1pm, customers can visit us during these hours and purchase anything they need, payments are accepted by card or cash. We do however recommend you contact us in advance to make sure we are open as we do close on the occasional weekend. We do post advance notice on social media of our intended Saturday opening.

Can I order by telephone?

We are predominantly an online business and our website has been designed to give the user a simple and seamless shopping experience, however, if you experience any difficulty placing your order you can contact us on 01628 671213.

I'm in a hurry, how soon will I receive my order?

We aim to dispatch orders on the same day of receipt. If you want to receive your order as quickly as possible we urge you to opt for the courier option (UK Customers) or the International Road option (International Customers). Feel free to “Contact Us” in advance to check the potential dispatch and shipping times.

How easy it is to find you?

We are located close to the M4 (Junction 8/9) and the M40 (Junction 4), we’re also a ten minute walk away from Maidenhead mainline railway station. Our postcode for Sat Nav use is SL6 4DP.

How secure is your website, I'm nervous with online orders?

Our website is very secure, all information whether it be customer details or financial transactions go through a 128bit secure encryption secured by comodo.com

How long have you been trading for?

We were originally established in 2006, we’re one of a handful of the very first major online car care suppliers in the UK and have consistently grown year upon year ever since, constantly adding new brands and keeping up to date with the latest products and processes from all over the world.

Do you offer car care and detailing services in addition to product sales?

We certainly do, we are a Gtechniq, GYEON and CarPro approved Detailing Centre offering the following services:

  • Paint Correction
  • Crystal Lacquer Coatings
  • Leather Connolising
  • Window Tinting
  • Smart Repairs
  • Alloygator supply and fit (protection against wheel kerb marks)
  • Paintless Dent Removal
  • Paint Protection Film (Suntek, 3M, XPEL)
  • Alloy Wheel Refurbishing
  • Soft Top Roof Cleaning, Reviving and Protecting

Your website is currently showing an item I require as OUT OF STOCK, when will it be available?

We try to keep our stock levels as close to real-time as possible, if an item is showing as out of stock we include and estimated date of delivery when the stock will be available. You can also add a notification via our website to your account and you will receive an automated message as soon as the item is available.

p1tse (DetailingWorld Forum)

Ordered with elite car care £75+ so got free courier on Monday night and received items Wednesday Same night ordered with autobrite but paid for courier Decided to email them when I received my elite car care items Still no answer to email on order or actual items, doubt I'll receive before weekend now Elite car care another quick turnaround

Darryl B

I ordered a few bits which were delivered yesterday, unfortunately one of the items was picked incorrectly, which, when looking at the packaging, I could see it was an easy mistake to make. I filled out the contact form on the website at around 17:30 last night explaining the issue. Fast forward to 10am today and I get an email from Alexandra with a full resolution, which was followed up by a phone call after lunch to double check the postal address. If that's not proper customer service then I don't know what is! Superb service.

Pui Hung Ma

Perfect service again! Basically at the point where I'd rather compromise and order an equivalent product stocked by Elite than order elsewhere. Although in fairness they have had pretty much everything I've needed/wanted. Placed my order about 2.15pm yesterday and arrived at 3.10pm today by my regular superstar DPD driver! Looking forward to trying the ONR Wash & Wax and the and Gtechniq C4. The dispenser bottles are quite handy size too!

Colin G

Hi, Great service from Alex on delivery of my new Kranzle K10 pressure washer, arrived on Saturday as per order. Very pleased with it and the service, thanks.

Konstantinos Vafeiadis (Greece)

Hi, I would like to thank you for your fast and accurate delivery of my goods!!! All stuff was exactly just like ordered and in great condition! I will be glad to deal with you and to make my next orders!!! Thanks once again!

Nick Malhotra

.....guys thanks for letting me come and pick up that stuff today, was great to meet you and you have made a long term customer in me - I am sure to come back and tell my fellow Range Rover and clients about you - know it is sometimes tough having people drop in - but to be honest I was quite surprised how much I spent - I was expecting to spend 3 times that today/I like being loyal to one company if they get it right like you guys do. So, thanks again and maybe see you next week, again!

Matt Winyard

Hi there. Just want to say thanks for your fantastic service I received the other day with the phone call. Eagerly I tried the foam lance tonight when I got home from work and was extremely impressed. To see brown gunk coming off with the chemicals I was amazed! With some light agitation from a sponge afterwards the car was spotless.

Bhupinder Gill

Hi Guys, Just wanted to say i've used you guys a good few times now and i'm really pleased with the service you provide. The products are always delivered in a good time and have never had any issues which is a rare thing these days! Keep up the good work.

Tracy White

Hi Alex hope all is well Just to let you know received order yesterday with thanks,great service as always All the best

Alex Cron (France)

Hi Alex, Thank you very much, very good, excellent communication,fast answer, fast shipping, packaging make with a lot of carefully, all is perfect! Once again I say you thank you! See you soon,

Rob Tyler

Elite, Just a quick note to say thank you very much for the service you provided on my recent order. The dispatch/delivery time was excellent, and for a large order, there were no mistakes at all. Thanks also to the lady I spoke to on the phone for being so helpful and friendly. I will be recommending you and using your services again.

Nigel Moores

Just wanted to say thanks for the great service from Elite. Everything arrived within 24 hours and was well packaged. Will use Elite for all my detailing and cleaning products from now on. Thanks again

Leif Egil Holtet (Norway)

Hi Alexandra. I got my package from you last night, and I just like to tell how pleased I am with the packing.. This buy from your shop was the best I ever has made, regarding price, packing, shipping(5 days) and quality..

Dave Howard

Hi Alex, Just a quick email to say thanks for helping me out this afternoon with the trolley jack and the water to get me back home after my TVR developed a leak outside your premises, much appreciated!! Apologies for the coolant puddle left on the parking bay.

Craig Cooper

Hi Alex, Just wanted to say a huge thanks for the plates, they arrived today and look awesome, will be passing the word along and hopefully get you a few more orders.

Lauri Koponen (Finland)

Greetings from Finland! I found your web store last week and tried to order two car caring products. I posted my order last friday and got packet yesterday (tuesday). Thank you for fast deliver! I think that in future I will do all my carcare-web-shopping with you.

Rob Claassen (Netherlands)

Thanks for your rapid response! It was again a pleasure to order on your website....the layout is very good! I am a regular customer and I will be back for more.

Gürkan Ögemen (Turkey)

Dear Alex, Order has been received in very fast time with no problems. Thank you for your pleasant service...

Matus Galan (Slovakia)

Hi Elite Car Care Team! Thanks a lot for the quick delivery, quality service and for all your hard work you do for your customers! Happy customer again.

Samuli Laukkanen (Finland)

Hi Elite Car Care, I just wanted to drop you a line a give some positive feedback - I placed my order on last Monday and it was delivered to me on Friday morning. That's very fast for a rather heavy international package to Finland. Very pleased with the service, thanks once more and best regards,

Geoffrey Rowe

Alex just taken delivery of my order and I would like to thank you for fantastic service from start to finish - even the courier arrived on time ! I look forward to dealing with you in the future

Chris Clancy

I received my plates and I'm over the moon with them, their awesome. Thanks again for your help and I will be back in the future.

Silvio Keller (Switzerland)

Dear Elite Car Care team, everything arrived ok, many thanks for the fast delivery and greetings from Switzerland

Jasvant Singh

Thank you so much for my pressed metal numberplates, they do look really good, i'll try and get a picture up on Detailing World when i get a chance! Thanks again for the top service, and i'll definitely recommend you for the plates 🙂

Andrea Fanfoni (Italy)

Thank You very much Élite CAR CARE, the package was handed to me today by DHL, you were fantastic and speech. DHL has also done a nice job with traceability. Thanks again and next purchase.

Ove Martin (Norway)

Thank you for the Auto Glym kits! All well. Nicely packed! Quick delivery. See you again soon!

Rene Lau (Germany)

Your MF pads are fantastic. On a Meguiars G220 dual action machine with Menzerna FG400 I have achieved great results on hard BMW paint. You are great car care shop with great special products. Greetings from a german car care guy,

Simon Pearson

Received my snow foamer today just want to say what a brilliant service from answering my query to ordering and keeping me informed of the delivery date and time and tracking details so i could receive the parcel at work, superb customer service highly recommend and will be using your services in near future. one happy customer 🙂

Paweł Greipner (Poland)

Thank you for the fast shipping and professional handling of my orders. I like your dedicated approach for your clients 🙂

Lee Fairhurst

Would like to say that my last to orders have been great on time and packed great, will be telling all my friends about you and will be coming back to you to order again.

Mark Keeble

Many thanks for all your advise over the phone, I've spend 2days on car and must say I'm no DETAILER but I'm very very pleased in the end result, shine is so much deeper. Till I need more advise and products thank you once again.

Christian Engdahl (Sweden)

I Just just received my package from you. I just wanted to thank you for a good and fast service. Got the package right up to my door. I will return soon with more orders. Thank you! Have a nice weekend.

Jesper Lund (Denmark)

Goods received. Amazingly fast. You guys are awesome. Thanks, I'll be back!

Adam B (Bucks)

I heard about Elite when talking about paint protection options with other Tesla owners. Alex took my Model S in just after it was delivered and applied Cquartz sealants to all exterior and interior surfaces, he also fitted Alloygators to protect the rims. The car looked noticeably better than it had during handover, and after 3 months I am still getting a freshly polished "mirror" look after a quick wash - water just falls off it. Other Model S owners are queueing up for the same treatment. I then had some bodywork and alloy wheel repairs as well as a full corrective detail done on an unusual BMW X3 based Alpina SUV, with amazing results. The paint matching on the repairs was flawless, Alex devised a combination of machine polishing and sealant treatments to bring out the best from the very dark paintwork and its rock hard clearcoat. The hydrophobic effect is even more pronounced with this vehicle - a shower of rain does a very decent job of cleaning it. Finally, Alex and his team took my beloved Mercedes SL63 AMG. This car is another example of hard German clearcoat over dark blue Tanzanite metallic paint, with intricate chrome decals and a chrome quad tailpipe exhaust recessed into a body coloured bumper. A real challenge to get the better-than-new finish, and the outcome is superb. The car has gone from impressive to jaw-dropping. Whatever you're driving, Elite will transform it. All done with a friendly, can-do approach. I'll be a customer for as long as I'm driving cars that I care about.

John Godwin

Over the past couple of years I’ve used Elite for a range of services. These have included the purchase of detailing materials, and entrusting them to undertake paint correction, polishing and wheel refurbishment on my car. More recently, having purchased a new car, I made Elite my first choice for undertaking the pre-delivery bodywork preparation and paint film protection work. On all occasions I have been impressed with their willingness to tailor the service provided to the individual needs of the customer. My confidence in Elite is also helped by the fact that they are so conscientious about achieving the very highest standards possible. Overall, this is a company that I feel I can trust and will continue to use in the future. I would recommend their services to others seeking an organisation with the experience, customer skills and technical standards to deliver truly excellent results.

Gideon King - Bigfoot Detailing (Qatar)

I have been working with Alex at Elite Car Care for many years now and the service is always fast and efficient. They have been there for me throughout my journey from the UK to the Middle East, always supporting my product needs. The best in the UK!

Antti Rajamäki (Finland)

Hi Alex, Thank you very much. I placed order 53272. Everything works always good with ECC 🙂

Stewart Neal

I just really wanted to personally thank you and Elite for the wonderful professional service I have received. It has been a painful experience with the dealer and safegard but you have fixed that and I'm truly grateful. I have spread the word of elite and the wonderful experience I have received and for sure will return to you again in the not too near distance future.

Mark Wardle

Thank you thank you thank you for fitting just the one blue alloygator to my Fiesta on Wednesday 21st. I had no appointment and you guys fitted my car in on the spur of the moment. I was desperate to have one alloygator fitted and intended to do it myself, but time ran out. The car was going back to the lease company the following day. You fitted me in without any trouble. Great service YET AGAIN ! Thanks !!!!!!

Jamie Sturgeon

This has to be the best shop for all your car cleaning and detailing needs, the service provided is one of the best in the country. From novices to experts, they have one of the biggest stocks you could imagine, you can order on-line for a super fast speedy service, if you prefer you can pop down in person. Friendly advice given and all-round pleasure to deal with.

Rob Inglis

I have been using Elite Car Care in Maidenhead for around 9 or so years now. The product range is amazing and the customer service is second to none. I will continue to use Elite Car Care and suggest others do too if they enjoy amazing customer service and a fantastic range of products. Keep up the awesome work Elite Car Care :)..

Pieter Van Den Eynde

The last couple of years many detailing products have become available on the Belgian market, but I always keep coming back to Elite Car Care since I can find almost everything I want / need with one supplier. International shipping costs are OK, but best is to use the pricing to your advantage so that it's worth buying abroad. Highly recommended! Five Stars!

Dean

I was pondering mid afternoon whether to place an order or not, left it pretty last minute and it still arrived this morning amazing thanks guys always arrives next day but this time leaving it so late I was very surprised it came. Thanks again

Kevin

Great service by ECC, ordered wednesday midnight got my order on friday. Was kept up to date on it too with emails and tracking. Had everything i wanted, cheers

Andy

My first order from Elite and by saying the service was exceptional just doesn't go far enough. Within hours of ordering I had a text and email from both Elite and the courier stating my order had been dispatched and provided a tracking number. This was helped I think by the courier DPD being very customer focused and the tracking system they use is top drawer. The parcel arrives pretty much when they say it will, within a one hour window! Im now finding hard to find any reason why I shouldn't just order everything from Elite!

Steve

Just a quick note to say how pleased I am with the service from Elite Car Care! Really good range of products on offer and great turn around times with delivery, ordered yesterday mid afternoon and had a box full of goodies this morning!

Stevie

Order received a few mins ago, within ten mins of the earliest delivery time from DPD, thanks Alex.

Stewart

Just want to say thanks for your excellent service, placed an order yesterday and wasn't expecting the items to arrive till at least Monday due to the weekend and they arrived today (on a Saturday). Great service and the items were extremely well packaged, thanks again.

Andy

Can't fault the service. Ordered yesterday at 1pm came today at 11 am excellent service...

Venom

Placed an order for some Zaino Z2 & a Vikan brush at 12.30pm yesterday, delivered this morning at 10am. Outstanding service and will definitely be using again. Keep it up guys

Reefer

Just a quickie to say thanks to Alex and Co. Popped in unannounced midweek on the off chance to pick up some Carpro, Alex was good enough to let me have a wander around despite looking pretty busy.

Muzzer (DetailingWorld Forum)

Just to say i have had excellent service for my first order from you. Ordered yesterday late morning, arrived early this morning and kept informed every step of the way. Perfect, will be back again.

Lee

Thanks Alex for the excellent service. First time i've used elite and I doubt it will be the last. Major purchase of a Kranzle handled without any issues with next day delivery, you cant complain with that. All done over the phone. Thanks again Alex.

Chris

Just wanted to say thanks, I ordered a few bits last week and they arrived within 48hrs. Great service. Ordered 2 products that are new to me, the pre-wash and the Raceglaze nano wheel sealant. Love them both, I'm converted. Cheers

Chewy (DetailingWorld Forum)

Ordered over £100 worth of stuff yesterday, and arrived here on my door step this morning. By comparison, I ordered £100 of stuff from Clean your Car yesterday as well,.,and the order is still processing. I think this is my 3rd order from Elite now, and each and every time I receive the goods the next day. 'Clean your car' used to be my favourite, but they take a lot longer to despatch goods, and you have to spend £ 100 for free delivery. Elite car care is the best by a country mile!!