
I am having problems resetting my password to your website, what should I do?
We are in the process of fixing this problem. If you have forgotten your password please send us an email to enquiries@elitecarcare.co.uk and we will reset it for you.
Apologies for any inconvenience caused, the password reset feature will be fixed as soon as possible.
Do you offer Free Delivery, or is there a spend threshold for Free Delivery?
We offer Free Delivery on orders over £75.00 to UK Mainland addresses (excluding Highland & British Isles locations where the couriers charge extra for these destinations).
Are you an online only business or can I come to your premises, browse and buy direct?
We aren’t online only, we do have a premises in Bourne End, Buckinghamshire and customers are welcome to either use our “Click & Collect” service, or visit us and buy direct. We don’t have a shop front in the conventional sense, it’s more of a warehouse but most of our products are available to see.
Are you open at Weekends?
We are open most Saturdays from 9am till 1pm, customers can visit us during these hours and purchase anything they need, payments are accepted by card or cash. We do however recommend you contact us in advance to make sure we are open as we do close on the occasional weekend. We do post advance notice on social media of our intended Saturday opening.
Can I order by telephone?
We are predominantly an online business and our website has been designed to give the user a simple and seamless shopping experience, however, if you experience any difficulty placing your order you can contact us on 01628 671213.
I'm in a hurry, how soon will I receive my order?
We aim to dispatch orders on the same day of receipt (excluding weekends & bank holidays). If you want to receive your order as quickly as possible we urge you to opt for the courier option (UK Customers) or the International Road option (International Customers). Feel free to “Contact Us” in advance to check the potential dispatch and shipping times.
How easy it is to find you?
We are located close to the M4 (Junction 8/9) and the M40 (Junction 4), we’re also a five minute walk away from Bourne End mainline railway station. Our postcode for Sat Nav use is SL8 5DT.
How secure is your website, I'm nervous with online orders?
Our website is very secure, all information whether it be customer details or financial transactions go through a 256bit secure encryption secured by comodo.com
In addition to this, all financial transactions are carried out remotely via the payment processing company websites, therefore, we do not store any of your card information on our website.
How long have you been trading for?
We were originally established in 2006, we’re one of a handful of the very first major online car care suppliers in the UK and have consistently grown year upon year ever since, constantly adding new brands and keeping up to date with the latest products and processes from all over the world.
Do you offer car care and detailing services in addition to product sales?
We certainly do, we are a Gtechniq, GYEON and CarPro approved Detailing Centre offering the following services:
- Paint Correction
- Crystal Lacquer Coatings
- Leather Connolising
- Window Tinting
- Smart Repairs
- Alloygator supply and fit (protection against wheel kerb marks)
- Paintless Dent Removal
- Paint Protection Film (Suntek, 3M, XPEL)
- Alloy Wheel Refurbishing
- Soft Top Roof Cleaning, Reviving and Protecting
Your website is currently showing an item I require as Out of Stock, when will it be available?
We try to keep our stock levels as close to real-time as possible, if an item is showing as out of stock we include and estimated date of delivery when the stock will be available. You can also add a notification via our website to your account and you will receive an automated message as soon as the item is available.
If I wanted a Saturday delivery, what is the cutoff time for ordering?
The DHL UK Saturday services are available for orders to the UK mainland only (excl Highlands & Islands). The cutoff for a Saturday delivery is midday on Friday. We can sometimes send orders later on the Friday depending on how busy we are but please call us first to check.
Do you ship overseas?
Yes, we orders by Royal Mail and International Road and Air Services to a large number of worldwide locations. We are constantly working with your International shipping partner DHL to increase the number or locations and the level of service we can offer. More information regarding deliveries can be found HERE!
I'm an EU based business customer, can I buy from you without paying VAT?
Yes, there is a section at the checkout stage to add your business VAT number in order to remove the VAT from the total. This system is live and checks the validity of the VAT number prior to finalising the order. If you have any questions please contact us via email, or open a chat online.

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Meguiars M101 Foam Cut Compound – US Gallon – 3.78 Litres
£134.95 (£112.46 exc. VAT) Add to Cart -
Lake Country DA Microfibre Cutting Pad (choice of 3 sizes)
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Autoglym Spearmint Fogger
£10.95 (£9.13 exc. VAT) Add to Cart -
Elite Orange Tubular Pet Hair Removal Brush
£5.99 (£4.99 exc. VAT) Add to Cart -
Dodo Juice Purple Haze Premium Wax – 250ml
£32.95 (£27.46 exc. VAT) Out of Stock